Effective Date: 10/08/2024

1. Introduction

Welcome to Butterfly Lounge Ltd. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our site.

2. Definitions

• “Company,” “we,” “us,” “our”: Refers to Butterfly Lounge Ltd.
• “Site”: Refers to the website operated by Butterfly Lounge Ltd.
• “User,” “you,” “your”: Refers to any individual or entity accessing or using the Site.
• “Products”: Refers to goods and services available for purchase on the Site.

3. Use of Site

3.1 Eligibility: You must be at least 18 years old to use our Site and place orders.

3.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

3.3 Prohibited Activities: You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

4. Orders and Payments

4.1 Product Availability: All orders are subject to product availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price, or suspicion of fraudulent activity.

4.2 Pricing: All prices are listed in GBP and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added at checkout.

4.3 Payment Methods: We accept credit/debit cards and PayPal. Payments must be made at the time of purchase.

4.4 Order Confirmation: After placing an order, you will receive a confirmation email detailing your order. This email does not constitute acceptance of your order but serves as confirmation that we have received it.

5. Shipping and Delivery

5.1 Shipping Costs: Shipping costs will be calculated based on your location and the shipping method selected at checkout.

5.2 Delivery Times: Delivery times are estimated and not guaranteed. We are not responsible for any delays caused by third-party carriers.

5.3 Risk of Loss: Risk of loss or damage to the Products passes to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy: Products may be returned within 14 days of receipt for a full refund or exchange, provided they are in their original condition and packaging. Some items may be non-returnable, including but not limited to Sale Items, Personalized Items and Intimate Apparel.

6.2 Refund Process: Refunds will be processed to the original payment method. Please allow 7-10 business days for processing.

6.3 Return Shipping Costs: You are responsible for return shipping costs unless the item is defective or damaged.

7. Intellectual Property

7.1 Ownership: All content on the Site, including text, images, and logos, is the property of Butterfly Lounge Ltd or its licensors and is protected by intellectual property laws.

7.2 License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use only.

8. Limitation of Liability

8.1 Disclaimer of Warranties: The Site and Products are provided “as is” without any warranties of any kind, either express or implied.

8.2 Limitation of Liability: Butterfly Lounge Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or Products.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which can be found here .

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom,  without regard to its conflict of law principles.

12. Contact Us

If you have any questions about these Terms and Conditions or need to contact us for any reason, please reach out to us at:

Butterfly Lounge Ltd
69 High Street, Swinderby
Lincoln, LN6 9LU
privacy@butterflylounge.co.uk
+44 1522 265445